Privacy Policy

This Privacy Policy describes how Duo Digital Prints / True Digital Industries ("we", "us", "our", or the "Site") collects, uses, and discloses your Personal Information when you visit, make a purchase from shopddp.com, or when you install and use the DDPOMS (Duo Digital Print Order Management System) Shopify application and microservice hosted at https://app.ddpoms.us.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email or mail using the details provided below:

• Email: cara@truedigitalindustries.com / info@duodigitalprints.com
• Postal Address: 2455 East 58th Street, Vernon, CA 90058, United States
• Official Websites: https://duodigitalprints.com/ | https://shopddp.com/
• Application Gateway: https://app.ddpoms.us/

Collecting Personal Information

When you visit the Site or use our services, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or connect your store via DDPOMS.

In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why:

Device Information

• Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site and services.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: Shared with our processor Shopify.
• Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

• Purpose of collection: To provide products or services to you to fulfill our contract, process payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: Collected from you.
• Disclosure for a business purpose: Shared with our processor Shopify, our manufacturing operations, and shipping carriers.
• Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

• Purpose of collection: To provide customer support and resolve order inquiries.
• Source of collection: Collected from you.
• Disclosure for a business purpose: Internal customer support and operational personnel.
• Personal Information collected: Name, email address, order details, communication history, and any files or details you provide.

DDPOMS Application & Order Fulfillment Integration Data

When merchants install and authorize the DDPOMS application to connect their Shopify store with Duo Digital Prints' manufacturing pipeline, we collect and process:

• Merchant Account & Credentials: Store myshopify domain, store contact email, store currency, and encrypted Shopify-issued OAuth access tokens (stored with AES-256 encryption at rest).
• Customer Order Fulfillment Data: Shopify order ID, order number, line items (product titles, variants, SKUs, quantities, custom properties), customer recipient full name, delivery shipping address (street, city, state, postal/ZIP code, country), delivery phone number, and fulfillment status.
• Purpose of collection: Transmitting order details in real time via secure webhooks directly to Duo Digital Prints' printing equipment, generating commercial shipping labels, and updating fulfillment statuses.
• Disclosure for a business purpose: Disclosed solely to Duo Digital Prints' internal manufacturing systems and commercial delivery carriers (e.g. USPS, UPS, FedEx, DHL).

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store and manage e-commerce integrations. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We share customer shipping addresses and order line items with our manufacturing production facilities (Duo Digital Prints) and commercial shipping carriers (such as USPS, UPS, FedEx, and DHL) strictly to produce and deliver physical print goods.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK: https://www.facebook.com/settings/?tab=ads
• GOOGLE: https://www.google.com/settings/ads/anonymous
• BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, manufacturing, shipping, and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention & Deletion Timelines (Shopify 30-Day Requirement)

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the "Your rights" section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA / CPRA & US State Privacy Rights

If you are a resident of California or other US states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, or Utah), you have the right to access the Personal Information we hold about you (also known as the "Right to Know"), to port it to a new service, to correct inaccuracies, and to ask that your Personal Information be deleted. If you would like to exercise these rights, please contact us through the contact information above.

We do not sell personal information or share personal information for cross-context behavioral advertising. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Automated Handling of Mandatory Shopify Privacy Webhooks

To ensure full regulatory and platform compliance, the DDPOMS application implements automated programmatic handlers for Shopify's mandatory privacy webhooks:

• customers/data_request: When a customer requests access to their data via Shopify, DDPOMS automatically compiles and furnishes any stored order and fulfillment records to the merchant.
• customers/redact: When a customer requests data deletion, DDPOMS programmatically anonymizes customer names and permanently deletes customer email addresses, delivery addresses, phone numbers, and raw payload data from our database.
• shop/redact: 48 hours after an app uninstallation, Shopify issues this webhook. DDPOMS automatically and permanently purges all remaining store records and order history from our production database.

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services:

Cookies Necessary for the Functioning of the Store

Reporting and Analytics Cookies

The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser's help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioural Advertising" section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by email or by mail using the details provided under "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.